• I have never used the dismissal system, what should I do?
    • You should go to the registration screen. There, using the family ID and any of your card numbers, you can register to be able to manage your family overrides in the system.
  • I am a returning user from last year, what do I need to do?
    • If you remember your user and password just use them to login and you should be able to enter without a problem.
  • I tried my user and password but I keep getting "Sorry, unrecognized username or password. Have you forgotten your password?" , what should I do?
    • You can click on "Have you forgotten your password?" in the error messaage or on "Request new password" on the login section and you will be taken to a new screen. There, after entering your registration email address or your user name, you will receive an e-mail with a link that will enable you to login once and change your password.
  • When I try to register I get "The e-mail address abc@gmail.com is already registered. Have you forgotten your password?", what should I do?
    • This message means that you already registered once using that email address so you need to go to "Request new password" and enter that email address. You will get an email with instructions on how to use that email address to login to our website.
  • How do I do an override?
    • Mouse over the Pickup overrides menu and the drop down menu should give you the option to create an override.
    • Once you are in the Create override screen, enter the name of the student you wish to override. As you enter the name of the student the system will show you the options in a drop down under the student field. Once you see the full name of your student click on it to select it. If it is your whole family you can leave the student empty
    • Next you either enter the last name of the family picking up your kid(s) or the afterschool activity they are going to. Just like the student field, as you type you will see the options that match the letters you have entered.
    • Finally you need to enter the date(s) your override will apply for. If it is only for one day, just enter the date or select it from the calendar that pops up and hit save. If you want it to apply for multiple days, e.g. a carpool, enter the date you want it to start on and click the Repeat box. You should see the options for the repeat events as you would see in the recurrent events of any calendar manager application. There you can find options like specific days in the week, ending date or number of occurrences, even exclude or include single dates as needed.
      Once you have entered the right selections for your situation hit save. Going to the Pickup override status in the menu you can confirm if the override you just entered will apply as you expect.
    • You can always stop by the school office if you have any questions related to this process or contact us and someone will help you as soon as possible.
  • I need my mother (father,neighbor,friend,etc.) to be able to pickup my kid(s), what do I need to do?
    • If you are adding a member who is not a parent of another school family, to the group of persons allowed to pickup your student(s) you need to go to the school office to get an additional card. You can get as many as you need but each person authorized needs a separate card. For people that already have a card from another family you need to create an override as described before.
  • I lost my card, what should I do?
    • You need to stop by the school office to get a new card and report the lost one.